Student requests a New Homestay

If you wish to change your accommodation please contact your homestay supervisor.  If you are under the age of 18 you will need to discuss this first with the Student Services Officers at your education provider, and your nominated guardian.  

You should be aware that it may be impossible to locate living arrangements that meet all of your individual preferences and should be prepared to identify those elements that are most important to you and accept some compromises in other areas. Finding the right accommodation may also take some time and you should be patient and reasonable in your requests.

In particular, a small number of students request transfers a number of times for minor reasons. This restricts the time available to assist others. In such cases, you may be refused aid until your supervisor has dealt with other more urgent cases.

Please note that the decision to provide any accommodation services to AHN Homestay students are formally at our discretion, and AHN has the right to refuse to provide any accommodation service, Homestay or otherwise, to an individual in circumstances where we consider such arrangements are not suitable for that individual, where AHN cannot source accommodation of the nature requested or any other relevant reason. 

If a student would like to request a transfer they must follow the following procedure. 

Student meets with an AHN Supervisor in person, this can be at their Education Provider or at the AHN Brisbane office. 

Student is given two options:

1. Student must lodge a formal complaint with AHN  using the Request for Transfer/Complaint Form which will be supplied at the meeting. 
2. Student gives two weeks notice to their host and AHN.
   

Option One - Student lodges Formal Complaint

AHN Supervisor verifies complaint

Host advised that student has met with AHN and may be moved after request has been confirmed. 

Complaint is proven valid – Serious
Student moved within 24 hours (or immediately as required).No Placement Fee charged.
Host requested to refund remaining homestay fees.  Students new homestay paid remaining fees. 

Complaint is proven valid – Not Serious
Student is moved within reasonable time. No Placement fee charged.
Management to assess if host is requested to refund remaining homestay fees.  Student is to pay a minimum of two weeks homestay to AHN for new hosts fortnightly payment.

Valid Complaint - Once student is relocated

Complaint is not valid - Go to Option Two

Option Two - Student gives two weeks’ notice to host and AHN

Once notice has been confirmed - student is invoiced for a new placement fee and four weeks homestay. 

Payment is received, AHN arranges a new placement to commence from end of notice period. 

If student leaves without giving two weeks notice: 

Students will not receive a refund for this period.  Hosts are not required to refund monies within the two weeks notice unless AHN requests due to exceptional circumstances.

Hosts Requesting a Transfer

Hosts are also required to give students two weeks notice if they wish for the student to vacate the home.

If the host feels threatened or uncomfortable due to the students actions, AHN will remove the student immediately and the student may be required to pay for a second placement fee if they wish to move into another homestay.  

If the student has been removed from a homestay due to misbehaviour or actions within their control, they will be counselled by an AHN supervisor before moving into a new homestay.