You will find that most Australians use the terms ‘please’ and ‘thank you’ whenever they ask another person for assistance. Using these terms is acutely important, because when not used, people may think you are brusque and antagonistic.It is important that you look people in the eyes when communicating and remember that most Australians cannot speak a second language. They will be patient, understanding and supportive as you endeavour to learn and practice English.