The Australian Homestay Network (AHN) has established Australia’s most comprehensive compulsory homestay insurance cover.  AHN Insurance is designed to give industry “best practice” protection for both AHN Hosts and AHN Students, as well as Asylum Seekers through the Community Placement Network initiative.

[Note: Please contact your AHN supervisor if you need to make a claim.  The full claims procedures can be viewed at the links below.]

Our Policies are broken down into two distinct components:

1.  AHN Students and Asylum Seekers Householders Insurance (Insured Events Home and Contents Policy QM113-0708)

The cover arranged for both 1 & 2 above is as per detailed in the relevant product disclosure statements and is automatically included for all AHN officially recognised placements and is not applicable for non AHN placements.  

The Australian Homestay Network insurance is arranged by the AHN’s appointed insurance brokers, CITYCOVER (AUST) PTY LTD (ABN 99 010 699 537) (AFSL No. 241087) and is underwritten by QBE Insurance (Aust) Ltd (ABN 78 003 191 035) (AFSL No. 239 545).  For additional information regarding the Australian Homestay Networks Insurance, please download and read Citycover’s Financial Services Guide and QBE’s Product Disclosure Statement by clicking on the links below.

To view the QBE Product Disclosure Statement and Cover Summary relating to this insurance product, please view the following links:

1. Product Disclosure Statement (AHN Students and Asylum Seekers Householders Insurance)

    a.  Cover Summary 

    b.  Claim Procedure 

2.  Product Disclosure Statement (AHN Host Liability Insurance)

    a.  Cover Summary

    b.  Claim Procedure 

To view the Citycover’s Financial Services Guide relating to this insurance product, please click here.

You may also wish to download Citycover’s Privacy Policy.

The coverage outlined in QBE’s PDS contains a number of amendments, some of which are not available under the AHN insurance in order to keep premiums to an economic level.  The cover available to students and Asylum Seekrs under the AHN insurance is summarised below and in the Cover Summary.

Commencement and Conclusion of the Insurance

Insurance cover in relation to a particular AHN Student or Asylum Seeker and Host:

A. commences automatically at the later of:

    (i) the AHN Student or Asylum Seeker entering into a Placement Contract and

    (ii) the time that the AHN Student or Asylum Seeker first arrives at the Host Property for the purposes of residing there and

B. terminates at the earlier of:

    (i) the time that the AHN Student or Asylum Seeker Permanently vacates the Host Property or

    (ii)  termination of the AHN Student or Asylum Seeker’s Placement Contract 

Insurance Broker Contact Details

CITYCOVER (AUST) PTY LTD

Registered Insurance Brokers

ABN 99 010 699 537

Phone:  07 3270 1508

Postal Address:GPO Box 851, Brisbane QLD 4001 

Important Notices

PLEASE NOTE THAT THESE ARE IMPORTANT LEGAL DOCUMENTS AND THAT IF YOU CANNOT READ OR UNDERSTAND ENGLISH YOU SHOULD ASK A QUALIFIED TRANSLATOR TO EXPLAIN THE DOCUMENTS TO YOU.

THIS IS A SUMMARY ONLY OF THE COVER AVAILABLE UNDER THE AHN INSURANCE AND DOES NOT INCLUDE REFERENCE TO IMPORTANT QUALIFICATIONS, CONDITIONS, LIMITATIONS AND EXCLSUIONS APPLICABLE TO THE INSURANCE. PLEASE REFER TO THE POLICY WORDING/PRODUCT DISCLOSURE STATEMENT FOR FULL TERMS, CONDITIONS & EXCLUSIONS OF THE POLICY

THE CONTENT OF THIS WEBSITE DOES NOT CONSTITUTE GENERAL OR PERSONAL ADVICE AND DOES NOT TAKE INTO ACCOUNT ANY OF YOUR PARTICULAR OBJECTIVES, FINANCIAL SITUATION OR NEEDS. FOR INFORMATION REGARDING INSURANCE COVER UNDER THE AUSTRALIAN HOMESTAY NETWORK INSURANCE YOU SHOULD READ THE PRODUCT DISCLOSURE STATEMENT AVAILABLE ON THE ABOVE LINK.