What is Homestay?
Homestay is a cultural exchange between a local individual or family (called a host) and a visiting guest. A homestay allows an international guest the opportunity to stay in a warm, welcoming Australian household, rather than in an impersonal apartment, dorm, or hotel.
Does AHN comply with any Homestay Standards?
AHN have been the industry leaders in Homestay Standards throughout Australia. Click here for full details of the standards we adhere to.
What is required of a host?
You must have a clean, comfortable, and private bedroom for your guest and be willing to make them feel at home with conversation, support, inclusion in family activities, and personal warmth. Ideally you’ll have a sincere interest in other cultures and a desire to connect with new friends from around the world. Hosts must speak clear and correct English in the home and all adults are required to maintain valid compliance checks as detailed here:
You may share meals with your guest if you choose, homestay payments will reflect the level of service that you provide your guest. Over the period of their time together the host assists the student to become familiar with the local area and customs in a relaxed and friendly household setting. The student is also encouraged to share with the host information about their home country and culture. This interaction is what makes homestay ideal for students and hosts looking for a unique cultural experience.
What kind of people can be hosts?
Traditional families, non-traditional families, single people, roommates and friends living together – any person or group who is willing to share daily life with an international guest can be a host. The only requirements are that you 1) speak clear and correct English in your home (even if it isn’t your native language), 2) want to welcome and include an international guest in your home life, and 3) have a clean, private, comfortable bedroom for your guest.
Do I need to cook for my guest?
That is up to you. In your area, there will be certain meal options for homestays – usually 3 meals, 2 meals, or no meals. Breakfast and lunch are self-serve, so you will only need to have food available for your guest, but you need not prepare it. We ask that dinner (if you choose to offer it) is served at least 5 days each week and includes conversation. AHN payments are larger for stays with meals in order to offset your costs and effort.
Meals may sound like a hassle at first, but our hosts confirm what we know to be true – that mealtimes are the best and most rewarding times to connect and build friendships. Especially if you are cooking for yourself or your family anyway, including your guest in mealtimes will make a much richer experience for you and for your guest.
Do I need to provide transportation for my guest?
The majority of our guests are old enough to manage public transport on their own, and most will prefer it, so unless your guest is younger, you need not drive them. If you are happy to provide students with a lift this is appreciated, but not necessary.
What is it going to be like?
Most of our guests are university students and have travelled a long way for the opportunity to study in Australia. An Australian education, strong English language skills, and knowledge of western culture may set the student up for a brighter future at home. Because it is so important, students will often be very focused on their studies and the activities of their school. They will join you for mealtimes if you are sharing meals, and will join you for family activities and outings.
Do I need to clean their rooms and pick up after them?
You do not. You should be a gracious and welcoming host, but the guest is responsible to take care of their own messes and space. Make your expectations and house rules very clear when the student arrives and then hold them to what you’ve asked. If your guest is young, you may need to say it a few times, but you should not simply take on the burden of cleaning up after your guest.
Do we need to be native English speakers?
You need to speak clear, correct English in your home anytime the student is around, but you do not need to be a native English speaker. If your speech is heavily accented or difficult to understand, we’ll help you identify that early in the process and probably recommend against hosting. One of the primary objectives of homestay is for students to perfect their English, and for this, they need to learn from your conversation.
Do the students speak English?
English proficiency will vary, but they will speak at least some basic English when they arrive. Remember though that their goal is probably to improve these skills dramatically through homestay with you. You will need to be patient, curious, kind, and respectful, especially at first as you navigate new communication.
How long do students stay?
The majority of placements are initially for 4 weeks (28 nights). After this time is both student and host wish to continue the placement will be extended. Some students stay for 4 weeks and then find their own accommodation, while others choose to stay for an extended period to make the most of their cultural exchange.
What if it doesn’t work out?
AHN is a fully supported and managed homestay company, so we stay with you from start to finish. If things aren’t working and we can’t resolve them for you, we’ll arrange for the student to move to a different home.
Do I need to be near a major university?
Not at all. You need to be within 50 minutes (by public transport unless you are driving the student yourself) of a university, college, TAFE, ESL school, professional or high school where there is current student demand.
What do they like to eat?
You’ll need to figure this out through conversation and observation. Some guests will be very easy-going about food and others will have a harder time adapting or will just be pickier eaters. In time, you’ll find some go-to favourites and you can also invite your guest to cook with you. It will be fun, you’ll learn new dishes, and you’ll get a look into what your guest likes.
What if my guest is vegetarian or only eats Halal or some special diet?
You will be able to specify in your profile whether you are willing to support special diets.
What is Halal and is it hard to incorporate it into our family meals?
Halal is a process through which meat is butchered and treated, like Kosher. It is the same to prepare Halal meals as meals with conventional meat, you must avoid pork, and you just need to keep the Halal dishes distinct from the other. However, when a student identifies as a Halal eater, it is worth having a conversation about it. Some may be very strict in their Halal practices but others may be happy to simply avoid pork. Overall, cooking Halal is usually less trouble than you’d expect, especially if you live in a city where Halal butchers are nearby.
Can I host if I have a pet?
Yes indeed. Some guests will fall in love with your pets. But some will be afraid, allergic, or have a religious prohibition for being around pets. In those cases, we’ll ensure you aren’t matched with that guest.
What if my guests smokes?
Smoking is a lot more acceptable in some other parts of the world than it is in Australia, but your house is your house and smoking will not be tolerated unless you allow it. If a guest is a smoker, they will be asked to smoke only outside of the house in whatever area you designate, and will be required to clean up after themselves as you request. If any guest disrespects your smoking rules, AHN will help you correct the problem and will remove the guest if it continues.
Do I take my guest out to dinner, on excursions, and on family trips?
We ask that you include your guest as much as you are comfortable to, but you are certainly not obligated to include them in everything. Your payment will help cover costs, but if you don’t want to absorb the expense of a meal out or an excursion, just talk with your guest ahead of time about what the cost will be for them and allow them to decide whether or not they would like to go along. Showing a guest around and giving them new experiences can be very rewarding for your family though, so don’t miss an opportunity to be a great host and give your guest something to remember!
Who are these guest and where do they come from?
AHN guests are mostly tertiary education students who are here to study in a degree program, an ESL, or vocational course. We do also place high school students, interns, older professionals, and study tours. All of our travelers currently come to Australia with an educational objective. These students come from all over the world, some of the most active regions right now are Asia, the Middle East and South America.
Will guests have their own spending money?
Yes. Guests of all ages will have their own money. You are expected to pay for their food up to the point you’ve selected for your hosting level and to be a gracious host as you would for any guest, but you are not expected to pay the guest’s expenses beyond your host agreement and hospitality.
How do I make them comfortable?
It is hard being so far from home, especially the first time. If you have traveled, you know this feeling. Making your guest comfortable can transform their experience from scary to life-changing and wonderful. And data shows us that international students in a comfortable, warm, supportive, and harmonious home perform better in classes and other endeavors they take on in their new culture.
Making someone comfortable is simple and you already know how to do it. For example:
Have food and drinks available and offer them regularly at first. Saying “make yourself at home” is easy but most guests won’t feel comfortable to get what they need on their own. You need to offer.
Ask them what they need, especially when they first arrive. Maybe they are tired and would like to rest. Maybe they would love a shower or a meal. Maybe they are excited to get out and get their bank account set up. Maybe they are anxious to get a local mobile phone so they can call and tell their family they’ve arrived safely. Give them options.
Make sure their room is clean and orderly and add some accents to make it inviting. A lamp with soft light, some pictures, a vase of flowers, a soft throw blanket or pretty pillow – these things show that you care about their comfort.
Take them to the grocery store and have them pick some things they like.
Set aside an area in the fridge or cabinet for food that they can have anytime and let them know this is for them.
Ask them about their studies, hobbies, or family. Ask them about anything they’ve noticed or been curious about since they’ve arrived in Australia.
Invite them to join you for errands, to watch TV, or to just sit and visit.
If I invite my guest to come with me to an event, do I have to pay for them?
You are not expected to pay for your guest if you go on a trip, excursion, or out to eat at a restaurant. Just talk to your guest ahead of time to let them know how much it will cost and allow them to decide whether they’d like to spend the money to join you. If you’d like to offer to pay the guest’s way, you are welcome to do that.
Do I just buy the food or do I have to prepare a meal?
You have choices here—to provide meals or to just provide the facilities to prepare their own meals.
If you choose to provide meals for your guests, breakfast and lunch are self-service and, depending on your hosting package and meal plan, dinners will be prepared and served at home. For no meal students, you only need to make the kitchen available to your guest. Be clear with your guest which food is theirs and which you would prefer they do not use.
If I spend more than my budget buying food requested by my guest, can I get reimbursed by AHN?
If your guest asks for special food, they need to buy that themselves (not ask you to buy it and reimburse you). Invite your guest to go to the store with you if you can, then give them the chance to buy the special things they want. It may be an interesting opportunity for you to learn about local international markets or foods you wouldn’t find.
The guest asked me to clean their bathroom, what should I do?
Guests are responsible to clean up after themselves and to follow your house rules and expectations for housekeeping. However, many guests, especially the younger ones, may have never cleaned before and may not know how. Consider showing your guest how to clean, where to find the supplies, and what you expect for frequency and standards. You may need to follow up and give them feedback (and offer some kind patience) as they learn.
What about laundry?
Talk with your guest to find out what works best for you and for them. Some guests (especially young women) may not want anyone handling their private things. Some will want to wash things too often or not at all, in which case it may be easier and more hygienic for you to do the wash for them. If you decide together that they will do their own laundry, show them clearly how to do it. Be very detailed – how much soap to use, water levels, what times of day are ok for laundry, how often they welcome to use it. Do the laundry together a couple of times if this is new to them. Whether they do the laundry or you do, provide the student with a laundry basket for their own use.
The guest refuses to turn off the lights at night, what should I do?
Guests sometimes feel uncomfortable turning all the lights off at night. Try a nightlight or changing the lightbulb to one with lower wattage. You can also explain to your guest that electricity is expensive in Australia and that it isn’t acceptable to leave lights on.
The guest asked me to purchase a special personal item for the bathroom, am I responsible for that?
You are not. Be sure the guest has the basics – clean towels, toilet paper, cleaning supplies – and offer to take your guest to the store with you sometimes so they can purchase additional items they need.
Does the guest have insurance?
AHN has its own comprehensive insurance that covers any damage caused by your guests. Student are required to take out their own health insurance before coming to Australia. If damage is caused to your property whilst you have a guest you can contact your local representative for advice and guidance on the appropriate steps to take.
Do I need to get special insurance to be a host?
AHN has arranged a tailor-made cover (exclusive to AHN), underwritten by XL Catlin Insurance Group that has been designed specifically for AHN hosts and AHN managed students in a homestay situation.
It is a requirement under the AHN program for hosts to have appropriate liability insurance protection for themselves and students and appropriate cover for students’ belongings. The insurance AHN has arranged provides this protection.
What’s covered by my homestay insurance/ where can I find more info?
Please see the following link for more information regarding the AHN insurance program:
You can find the full details of our insurance policy at this link:
What if I have my own insurance policy?
Hosts who believe they already have appropriate insurance cover should send a copy of their policy to the independent insurance broker appointed by AHN. The broker will assess the cover for suitability and respond directly to the host with the outcome within 3 working days. If your current policy is suitable we will be notified and AHN insurance will not be required.
Can you provide recipes?
There are lots of great websites with recipes if you need some help with meal planning. www.taste.com.au is a great one to get started.
What is the holiday policy?
There is no official holiday policy. You are welcome to invite your guest to join you on a holiday or not, according to your preference. If you invite them to come along and don’t plan to pay their way (you are never obligated to pay their way), just let them know in advance what the costs will be so they can decide whether it fits with their budget.
You are responsible for upholding your hosting duties while you are away. You must let your guest know in advance and ensure they are getting the meals, housing, transportation, support, and conversation you’ve agreed to provide. If your Guest is Under 18 they will need to be supervised by an approved adult with a valid working with children check during your absence.
Do I need to do anything special to help an under 18 year-old student set up a bank account?
No – You can help the student set up their bank account just the same as you would for an adult. You are never expected to co-sign anything for your guest.
My student guest is feeling very unhappy/depressed – what do I do?
Students get homesick and overwhelmed sometimes. Studying far from home in an unfamiliar culture and language is a very difficult thing to do. If your student is struggling, please contact your Customer Care Manager who will notify the school to get resources in line to help your student.
Are my guests allowed to have overnight guests?
You make the rules for your house and assuming they are reasonable, your guest is expected to do their best to honour your rules. Most hosts would not want additional overnight guests. If overnight guests are welcome in your house, you can negotiate the specifics with your guest so that it works for you.
Am I responsible for helping to get a mobile phone? What about co-signing on a bank account for the guest?
We do ask you to take your student to get a mobile phone and bank account when they first arrive. Hosts should help guests understand options, contracts, and commitments, but never co-sign or pay for services for the guest. Unless you are hosting a high school student, your guest should be responsible for their own personal business, with your help and support.
Am I allowed to have a curfew for the student?
Of course. You are sharing your home and you are responsible for setting and communicating the rules of your house. Remember that you are usually hosting young adults and they will appreciate flexibility as they explore this new place and adventure. Try to balance your needs and expectations with theirs as you work together to agree to house rules. If you are hosting an Under 18 student you will need to ensure that the curfew complies with the requirements detailed in our Homestay Policy:
What’s my liability if something happens to the guest on my watch? On my property?
Unless your guest is a high school student, you are not legally responsible for your guest’s ultimate welfare during their stay. By agreeing to host, you are agreeing to do your best to help and support this visitor, but you are not legally responsible. If something happens to the guest on your property, your risk is the same as it would be for any guest in your home.
For more information about your responsibility for a younger guest’s welfare, talk with your Host Manager.
Can I be in touch with the student guest’s parents?
Yes. Your Customer Care Manager can get you in touch or provide emergency contact info. In the case of emergency, always contact AHN immediately, but nurturing a friendly connection with your guest’s parents and family is very welcome.
Can I ask the student to participate in household chores?
Yes. The student is responsible for cleaning up after him or herself and for contributing to the household as a family member would. That said, it is not ok to use the student as additional household help.
Can I have my own set of house rules?
Yes. It is important to set your house rules and expectations and communicate them clearly at the beginning of the placement. Remember that young guests are like young people everywhere. They may need to hear the rules a few times and be shown examples of what you expect. International guests may need some additional help understanding. Be clear, firm, kind, and patient.
My guest would like to leave homestay. What do I do?
Notify your Customer Care Manager and we’ll work with the guest to make arrangements. We require guests to provide 2 weeks’ notice before leaving a homestay. This isn’t always possible, but we will do our best to ensure a smooth transition for you and the guest. Ask them for their forwarding address so you can send on any mail that arrives for them. Ask them how they will get to their new accommodation and assist them if they need help. This does not mean that you have to transport them but they may need assistance in calling a taxi or getting to the train or bus.
Does AHN follow up on the student’s grades and confirm they are actually going to school?
AHN does not, but their visa requires they are actively attending school, so if that isn’t the case, the school will follow up on it. The student will be sent home if they violate the terms of their visa by not attending school.
What if the guest does not like my cooking?
You are not alone in your worry about this. Some guests will eat anything and some are very picky. If your guest isn’t connecting with the food in your house, offer to take them to the store with you so they can pick out things they like. You can also invite them to teach you to cook a dish they enjoy or help them find recipes and local ethnic markets if they are new to cooking, but just miss the taste of home. You may also want to create a dedicated shelf so they can keep their favourite foods separate from the household pantry. Sometimes something as simple as finding a sauce or condiment from home can allow your guest to easily turn some simple meat and vegetables into something they will love.
What is the online application like and how long does it take?
The online application is just a capture of basic personal and household information and it should take only about 5 minutes to submit it and get the process started. There is also an online profile with photos that you’ll create later so that guests can get to know you and decide if you are a match for them as they explore their options. We advise you to take your time crafting the profile, but there’s no urgency to get it done. You just need to finish it before we start matching you with guests.
Why do I need to get certified to start taking guests?
AHN is a little different than more direct, peer-to-peer services in that we provide a full service approach to hosting. That means that we know exactly who is staying with you and what their background is and we have made our best efforts to validate that this is a safe and prepared guest for you. It also means that you have our support 24 hours a day in case there is a problem or emergency. We also handle billing and most collection activities and pay you directly, on time, via direct deposit. We give you training on cultural understanding and making international guests (and your own family) comfortable. In Australia, we’ve earned government commendation for raising the safety and standards of the industry as a whole.
The certification process for hosts is how we prepare you to have the best experience and how we can offer the same quality and integrity to the guests who come to stay with you. When they see you are certified, they know you are a safe, quality host for them.
How do I get certified?
After you apply, you will be sent a welcome email outlining the process moving forward. You will be asked to log back into your profile after we verify your email address to complete your profile with details about your home and family. Secondly you will need to complete your online training and host assessment and complete background checks for each person over the age of 18 living in your home. If you wish to host under 18 students each person will also need to complete a Working With Children Check. The final step will be arranging a home interview with your Host Manager. The time is dependent on how long it takes you to complete your background checks and the availability of your Host Manager for interviews.
So what is the entire application process?
- Complete the online application (5 minutes) – You can wait to submit banking information until later in the process if you prefer.
- Receive your welcome email
- Complete your online profile
- Take the online training and self-assessment (under 1 hour)
- Submit and wait for background checks to come back
- Schedule your home interview with your Host Manager
- You are ready!
Do I need to be committed to hosting with AHN when I submit the application?
Not at all. Submitting the application is a great way to learn more about the specifics of hosting in your area, and it doesn’t obligate you in any way. We don’t have any sales people on our team and we won’t pressure you about hosting. You can decide to host or not host at any time, whether it is at the beginning of the process or even if you are already certified or have hosted guests.
What areas do you serve?
To see if AHN is currently placing students in your area, go to our locations page and select your city. If you don’t see active links for your area, AHN is not currently placing students near you. You are welcome to apply even if your area is not represented, though you are less likely to get a guest placement.
How long does it take to get a student placed in my home?
Once you complete the application, self-assessment, interview, and background checks and are a certified host, we begin the process of matching you to the right guest. This can happen right away or could take months, depending on demand in your area, and what matches with your lifestyle and preferences.
Can I request certain nationalities or a certain gender?
Yes you can, though we may invite you to challenge some of your thoughts or assumptions if we feel strongly we have a great match for you. Ultimately, it is up to you. You are never obligated to host.
What if I need a break or want to go on a holiday?
You simply log into your host account online and set your availability to “unavailable to host” as you’d like. When you are ready for your next student, log back in and let us know you are available again by resetting your status.
How many guests can I host?
You can host up to 3 guests at a time and as many guests consecutively as you like. You are paid per guest. We limit hosts to 3 guests at a time because the value of homestay is bigger than just the accommodation. It is about the interaction and the personal connection, so we want you to be able to have that with all your guests.
Do I get to meet the student before they arrive or I accept them?
You’ll get some information about the student through the Homestay Management System, but you probably won’t get to meet them in person until they arrive at your house. In most cases, you can begin emailing and getting to know your new guest before the student leaves their home country.
How much do I get paid to host?
All hosts receive direct deposit hosting payments every 2 weeks. The amounts vary based on 1) what meals and amenities you provide, 2) your region 3) the age of the guest. We provide payments in a 2 week cycle because it means you get paid more frequently and always for the exact number of days you host. For a more in depth overview of payments please contact your local Host Manager or Customer Care Manager, they will be more than happy to assist you.
How do I get paid?
You are paid every 2 weeks via direct deposit.
Do I pay taxes on host payments?
Generally speaking you can host up to 2 students at any point and the payments will not be tax assessable however we recommend speaking with your accountant about your individual circumstances.
Can I make a profit hosting?
Homestay is not designed to be an income generator specifically. If you are careful with your payments and efficient with your spending you can make a small income. Payments from AHN are designed to cover the costs associated with accommodating a student, with a little extra to thank you for your efforts.
My student wants to pay me directly. What do I do?
The AHN model is designed to make the homestay relationship easier by keeping the collections tasks out of your day-to-day communications at home and making them an AHN corporate function. AHN keeps a small percentage of the homestay payments in exchange for managing the administrative and legal tasks and providing 24/7 support for hosts and students. If you decide to go direct with your student, you will sever your connection to AHN’s services and support.
What should I do before the student arrives?
Prepare the student’s room with fresh sheets and towels and make sure the room is properly aired. If it is hot, provide a fan. If it is cold make sure there is enough bedding and supply a heater if necessary. Purchase enough food for the first day or so making sure you have items for a lunch box.In addition you can choose to familiarise yourself with the customs and culture of the country where the student is coming from so you can understand your student a little better from the beginning of their stay with you.
What should my student call me?
This is your choice. It can be formal i.e. Mr. or Ms. or casual i.e. your given name or simply Mum and Dad.
Is it ok for me to go into my student’s room when they are not there?
Privacy is important. The student’s room should be private to them during their stay with you. If you plan to clean the room then let the student know when you will do this.
What should you do if the student’s parents wish to stay?
AHN do not encourage parents staying in homestay. Homestay is for the student only. Parents must stay at a nearby hotel. AHN always advise students to travel to the homestay alone, meet the host family and settle in, then speak to you about meeting their parents at a time that suits you. You are not expected to have the parents at your home unless you feel comfortable doing so. It’s important to have clear boundaries about whether you are comfortable having parents visit or not.
What should you do on the day that a student leaves?
Make sure that the student has paid any outstanding balance of monies to the supervisor. Complete your checklist on the AHN website making sure you indicate that your home is free to receive another student if that is your wish.
As a former international student, I enjoy creating the opportunity to give that experience back. Having students from other countries enriches our cultural awareness at home.