ABOUT > HOMESTAY INSURANCE – Making a Claim
Hopefully, you won’t ever have to make a claim, however if something is damaged or needs replacing while you’re taking part in homestay, you can lodge a claim with our insurer who will help make the claims process as quick as possible.
Please contact your insurance company as soon as practical after the event happens. You will need to provide proof it is a genuine claim (photos, damage details, etc.) and the insurer will check to ensure it falls within the policy’s terms and conditions.
If your claim is approved, the insurer will work out the value of the claim and provide the appropriate benefit specified in your insurance contract, by either repairing or replacing the damaged property or items, or processing a payment back to you.
To make a claim, please download the form below